Return & Exchange

Sale items, clearance items and promotional gifts are excluded from exchange.
Items must be new with tags attached in order to be returned or exchanged within 30 days of delivery.
We reserve the right to inspect and refuse any return if the item is not in its original condition (new, with tag attached).
Shipping costs are non-refundable.
If you request an exchange after 30 days of order delivery, a flat shipping fee will be charged for shipping the exchanged item.

Return & exchange shipping

If the return is caused by the consumer (for example, Personal reasons for purchasing the wrong model number, etc.), the consumer should be responsible for the shipping charges. The specific fee should be based on the express company you choose.
If, for our reasons, the goods received are damaged or incorrect, the consumer is not obliged to pay the shipping costs for this reason.

Process for returning goods

Step 1: Contact our customer service

If you wish to make a return, please contact our customer service team immediately. You can do this in the following ways:

Send an email to support@snowdeerheat.com.
Use the online chat system on our website to speak to a customer service representative.

Step 2: Provide required information

In order to help you better, we need some important information:

Order number
Item description
Reason for return

Please make sure you provide accurate and detailed information so that we can process your request faster.

Step 3: Receiving the return instructions

Our customer service team will respond as soon as possible after receiving your request and provide detailed return instructions. This may include the following:

Return address
Packaging requirements
Return labels or numbers

Step 4: Packing and shipping

Following the instructions of our customer service team, carefully pack the items to be returned. Make sure the packaging meets our requirements and ship with a tracking service to ensure the safe arrival of the items.

Step 5: Processing the return

Once we have received your returned items, we will carry out an inspection. The processing time may vary depending on the condition of the items and the inspection process. Once the inspection is complete, we will process your refund as soon as possible.

Step 6: Notification of the refund

Once the refund processing is completed, you will receive a notification of the refund. The refund will be processed according to the original payment method and the processing time may also depend on your payment provider.

Please note:

Shipping and handling charges may not be refundable unless items have manufacturing defects.
Custom or personalized items may not be returnable unless there is a manufacturing defect.

If you have any questions about the returns process or need assistance, our customer service representatives are always available to help.

Thank you for your cooperation and understanding. We are committed to providing you with the best possible shopping experience.

Refund arrival time:

It takes 5-7 working days after we receive the product to check that it arrives in your account.

30-day money-back guarantee for any reason

Undamaged products can be returned within 30 days of purchase for any reason such as bad weather or transportation problems for a full refund. Once the returned item arrives back at the SNOW DEER warehouse for inspection, the refund process will begin.

30-DAY RETURN POLICY

Does the return have to include all accessories?	Yes
Is original packaging required for the return?	Yes
When do we process the refund?	Upon receipt of the return package (when the customer sends the product back to our warehouse)
When do we carry out the exchange?	Upon receipt of the return package (when the customer sends the product back to our warehouse)
Reimbursement of delivery costs	Quality issues only
Refund of return shipping costs	Quality issues only
Refund for lost/damaged items	Take responsibility for the return only with a prepaid shipping label

Refund requests for the 30-day money-back guarantee expire 30 days after a warranty claim is opened. Outside of this 30-day window, it is not possible to process a refund request for quality defects. For purchases not made directly through SNOW DEER online stores, please contact the retailer for refunds. Please see below for information on quality related issues.

SELLER'S WARRANTY

Is an extended warranty available?	Yes, but not for refurbished or used items
Unauthorized returns	Not accepted
When does the warranty start?	The date the item was purchased
Do I need SN/pictures/video?	SN or visible proof depicting the defect is required
Return required?	The warranty may be processed without a return in certain cases at the discretion of SNOW DEER
Should I keep all accessories in case of a return?	No
Will I receive a refund of the delivery cost?	No
Who pays the shipping costs for returning the unauthorized return package?	The customer
Is the original packaging required for a return?	No
Is there a guarantee for free products?	No
Is SNOW DEER liable for lost data/other damage/abuse/repairs by third parties/return of private items?	No
Who bears the cost of returning non-defective products/private items to customers (e.g. accidental returns)?	The customer

If you require an exchange, a shipping fee will be charged for shipping the replacement item.

To request a return or exchange, you can contact us directly by email at support@snowdeerheat.com.