Shipping Policy
SNOW DEER has warehouse fulfillment centers for all orders in the US (East & West), Canada, UK, Spain, Poland, Russia. Once your order is complete, it will take 1-2 business days to process your order and prepare it for the shipping center. If your nearest center is out of stock, we will ship your order from your nearest major distribution center, or from our headquarters in China where we stock a wide range of products and styles. Shipping also depends on your location; please receive your package within 5-15 business days after your order is processed, depending on your location and shipping options.
We currently support shipping to the following countries
Applicable countries : US, CA.
| Shipping name | Condition | Shipping Fee |
| Express Shipping 2-5 Days | 0 lbs – 4 lbs | US$20.00 |
| Express Shipping 2-5 Days | 4 lbs and up | US$25.00 |
| Standard Shipping 5-7 Days | 0 lbs – 4 lbs | US$5.99 |
| Standard Shipping 5-7 Days | 4 lbs and up | US$10 |
| Standard Shipping 5-7 Days | $80.00 and up | Free |
Applicable countries : UK, Germany.
| Shipping name | Condition | Shipping Fee |
| Express Shipping 2-5 Days | 0 lbs – 4 lbs | US$20.00 |
| Express Shipping 2-5 Days | 4 lbs and up | US$25.00 |
| Standard Shipping 5-7 Days | $80.00 and up | Free |
| Standard Shipping 5-7 Days | 4 lbs and up | US$10 |
| Standard Shipping 7-15 Days | 0 lbs – 4 lbs | US$5.99 |
Applicable countries : Australia, New Zealand.
| Shipping name | Condition | Shipping Fee |
| Express Shipping 2-7 Days | 0 lbs – 4 lbs | US$20.00 |
| Express Shipping 2-7 Days | 4 lbs and up | US$25.00 |
| Standard Shipping 7-15 Days | 0 lbs – 4 lbs | US$5.99 |
| Standard Shipping 7-15 Days | 4 lbs and up | US$10 |
| Standard Shipping 7-15 Days | $80.00 and up | Free |
Other countriesterritories :
Iceland, Kazakhstan, Mexico, Brazil, Chile, Singapore, Argentina, Japan, Korea, China.
Europe Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Estonia, Latvia, Lithuania, Cyprus, Israel, Luxembourg, Norway .
| Shipping name | Condition | Shipping Fee |
| Standard Shipping 7-15 Days | 0 lbs – 4 lbs | US$5.99 |
| Standard Shipping 7-15 Days | 4 lbs and up | US$10 |
| Standard Shipping 7-15 Days | $80.00 and up | Free |
At SNOW DEER, we pride ourselves on our speed and focus. Our goal is to deliver your item as quickly as possible. Most orders will be processed within 24 to 48 hours - weekends and holidays excluded.
We have multiple fulfillment centers around the world, so your order may be shipped from the US,CA or China.
Undeliverable
Please note that we are temporarily unable to deliver to countries and regions Ukraine, Armenia, Bulgaria, Liechtenstein, Hungary, North Macedonia, Turkey, San Marino, Serbia, Åland Islands, Andorra, Moldova, Monaco, Slovakia, Slovenia, Svalbard and Jan Mayen, Guernsey, Greenland, Georgia, Vatican City, Faroe Islands, Bosnia and Herzegovina, Jersey, Guadeloupe, Réunion, Belarus, Gibraltar, Kosovo, Albania, Isle of Man, Mayotte , Malta, Montenegro.
Tracking
Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period, you can track your order at your country’s post website or https://www.17track.net/en
Wrong Address
It's the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is alwasys a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.
Lost or Stolen Package
We are not responsible for lost or stolen packgaes. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any question on how to do this, please reach out to our customer support team.
Tax & Import Duties
Sales tax is not included in the price stated on our website.
If you order from outside of the United States, we cover any customs and import duties on orders up to $2,500. If you happen to be asked to pay any customs or import duties, please contact our Customer Care team here with proof of payment and we will refund charges when applicable. In certain cases, orders exceeding US$800 may be subject to customs clearance which may cause a delay in shipping.
Orders placed from outside the United States may be subject to customs and import duties.
Please contact us if you plan on making an order exceeding $2,500.